Refund & Returns Policy

Thank you for shopping with Singleborough Honey Company Ltd. We want you to be happy with your purchase. This policy explains your rights and how returns and refunds are handled for orders delivered within the United Kingdom.

Your Right to Cancel

If you purchase goods online, you generally have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.

To exercise your right to cancel, please contact us within 14 days of receiving your order by emailing sales@singleboroughrawhoney.co.uk. Please include your order number and the reason for your cancellation (optional).

After notifying us, you must return the goods within 14 days.

Condition of Returned Goods

To be eligible for a full refund under your cancellation rights, products should be:

  • Unopened
  • Unused
  • In their original packaging
  • In a condition suitable for resale

Please package returned items carefully to prevent damage during transit.

Food Products

As our products are food items, we cannot accept returns of jars that have been opened, unsealed or partly consumed unless:

  • the product is faulty;
  • the product is damaged on arrival; or
  • we have sent you the wrong item.

This does not affect your statutory rights.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Photographs of the damaged item and packaging where possible

We will assess the issue and, where appropriate, offer a replacement, refund or other suitable remedy in accordance with your legal rights.

Refunds

Once we have received and inspected your returned goods, we will notify you of the outcome.

If your refund is approved, it will be made using your original payment method within 14 days of receiving the returned goods or receiving evidence that they have been returned.

Return Postage

If you are returning goods because you have changed your mind, you are responsible for the cost of returning the items unless we have agreed otherwise.

If the goods are faulty, damaged or supplied in error, we will reimburse reasonable return postage costs or arrange a suitable return method.

Items That Cannot Be Returned

We cannot accept returns for:

  • Opened or unsealed honey jars unless they are faulty.
  • Products that have been altered or damaged after delivery through misuse or improper storage.
  • Products returned without sufficient packaging that become damaged during return transit.

How to Return an Item

Please contact us before returning any item.

Email: sales@singleboroughrawhoney.co.uk

We will provide the appropriate return instructions and return address.

Please include your order number with your return.

Your Consumer Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Contact Us

If you have any questions about this policy, please contact:

Singleborough Honey Company Ltd
Email: sales@singleboroughrawhoney.co.uk
Address: Old Vine Cottage, Singleborough, Buckinghamshire, MK17 0RF