Privacy Policy

1. Introduction

Welcome to Singleborough Honey Company Ltd (“we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, or purchase our raw honey products.

Our products are available for customers in the United Kingdom only.

2. Who We Are

Business Name: Singleboroiugh Honey Company Ltd
Address: Old Vine Cottage, Singleborough, Buckinghamshire, MK17 0RF
Email: sales@singleboroughrawhoney.co.uk
Telephone: 07795 843855

For the purposes of UK data protection law, we are the data controller responsible for your personal data.

3. Personal Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Account login details (email address and encrypted password)
  • Order history
  • Messages you send to us through our contact forms or by email

Payment information

We do not store your full payment card details.

Payments are securely processed by our payment service provider. We receive confirmation that payment has been authorised along with limited transaction details necessary to process your order.

Automatically collected information

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Date and time of visits
  • Website usage information through cookies and similar technologies

4. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Create and manage your customer account
  • Provide customer support
  • Send order confirmations and delivery updates
  • Respond to your enquiries
  • Prevent fraud and maintain website security
  • Improve our website and customer experience
  • Meet our legal and accounting obligations

Where you have given your consent, we may also send you marketing emails about our products and promotions. You can unsubscribe at any time.

5. Legal Basis for Processing

Under UK GDPR, we process your information on one or more of the following legal bases:

  • Performance of a contract (to process your orders)
  • Compliance with legal obligations
  • Our legitimate interests (such as improving our services and preventing fraud)
  • Your consent (for marketing communications and certain cookies)

6. Customer Accounts

When you create an account, we store your account details so you can:

  • Sign in securely
  • View previous orders
  • Save delivery information for future purchases
  • Complete future purchases more quickly

You are responsible for keeping your password confidential.

7. Sharing Your Information

We only share your personal information where necessary to operate our business. This may include:

  • Payment processing providers
  • Delivery and courier companies
  • Website hosting providers
  • IT and website support providers
  • Professional advisers where legally required
  • Government authorities where required by law

We do not sell your personal information to third parties.

8. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

For example:

  • Customer account information is retained until you delete your account or request its removal, unless we are required to keep certain information by law.
  • Order and transaction records may be retained for up to six years to comply with UK tax and accounting requirements.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Restrict how we process your information
  • Object to certain processing
  • Request transfer of your data where applicable
  • Withdraw consent at any time where processing relies on consent

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

10. Cookies

Our website uses cookies to:

  • Keep you signed in to your account
  • Remember items in your shopping basket
  • Improve website functionality
  • Analyse website performance
  • Remember your cookie preferences

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings.

11. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

12. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

13. International Transfers

We primarily process your personal information within the United Kingdom.

If any of our service providers process data outside the UK, we will ensure appropriate safeguards are in place as required by UK data protection law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Singleborough Honey Company Ltd
Email: sales@singleboroughrawhoney.co.uk
Address: Old Vine Cottage, Singleborough, Buckinghamshire, MK17 0RF

If you believe your personal information has been handled unlawfully, you have the right to make a complaint to the Information Commissioner’s Office (ICO).